WELCOME TO STAHLA SUPPORT

• Confirm the water source is turned on fully

• Check that the hose is not kinked, frozen, or disconnected

• Make sure the back flow preventer (if present) is installed correctly

• Check pump switches if using internal tank

If water pressure is low:

• Verify the water source meets minimum pressure requirements

• Avoid running multiple fixtures at once if possible

Try this first:

• Ensure the water supply is on

• Check for visible obstructions in the bowl

• Hold foot pedal down and use plunger stick to push all debris down

If multiple toilets aren’t flushing:

• This is likely a water supply issue

• Check hoses, valves, or power source

Check these items:

• Confirm the power source (generator or shore power) is running

• Check for tripped breakers inside the trailer

• Ensure extension cords are securely connected and rated properly

If using a generator:

• Confirm it has fuel

What to check:

• Confirm the water heater breaker is on

• Allow 10–15 minutes for the water heater to recover

• Try running 2-3 showers simultaneously to trip the flow meter to get the heaters to start up

• Check propane levels to make sure you aren’t out

If temperatures are near or below freezing:

• Keep interior heat running at all times

• Do NOT unplug trailer

• Do NOT force frozen valves or fixtures

• Avoid pouring hot water directly onto frozen components

 If freezing is suspected:
Contact emergency support immediately to prevent damage.